In this article
A kayak guide on the coast had a full group booked when the forecast turned. Half the guests wanted to go, half wanted a refund, and the listing did not say what happens in bad weather.
What he changed
He added a clear weather policy at the top of the listing: the tour runs in light rain, moves to another day in strong wind, and guests get a full refund if no new date works.
The result
Questions before booking dropped, and reviews started to mention how well the team handled the weather. Guests book with more confidence when they know what happens if the day goes wrong.
Rain is part of the sea. The surprise is what upsets people.
Kayak guide
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